Gary Klein, /et.al./ [IEEE Computer Nov-Dec 04] propose ten challenges for automation to participate in joint activity-extended actions carried out by an ensemble of people who are coordinating with each other:
- Fulfill the requirements of a Basic Compact to engage in commongrounding activities
- Able to adequately model other participants' actions vis-à-vis the joint activity's state and evolution
- Be mutually predictable
- Be directable
- Able to make pertinent aspects of their status and intentions obvious to their teammates
- Able to observe and interpret signals of status and intentions
- Able to engage in negotiation
- Enable a collaborative approach
- Able to participate in managing attention
- Help to control the costs of coordinated activity
Making IT a team player relies on cognitive systems engineering research. View a QuickTime movie of Dr. Chris Nemeth's spring 2007 invited presentation at the University of Wisconsin Madison on how we use cognitive artifacts to discover essential elements (semantics) in complex work domains.
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